How deleted and inactive records should be handled

Modified on Mon, 15 Jun at 9:08 PM

INTENDED SEARCHES: delete, inactive, restore, deactivate, active status


Inactive or deleted records may not appear in normal lists. Use deactivate when the record should not be used going forward. Use delete only when the record should be removed from active use. Restore only if the system offers restore and the record should return.



Support note:

If you cannot find the option, cannot save the record, see different fields, or receive an error, contact support with the page, record name or number, what you clicked, what happened, and a screenshot if possible.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article