How to report missing data or wrong data to support

Modified on Tue, 16 Jun at 8:03 PM

INTENDED SEARCHES: missing data, wrong data, record disappeared, support help

If data looks wrong or missing, do not create duplicate records immediately.

First check:

- Filters.

- Date range.

- Active/inactive status.

- Deleted or trashed view if available.

- Permissions.

- Customer, project, job, estimate, invoice, or vendor connection.

Send support:

- Module name.

- Record name or number.

- Customer name if relevant.

- Page URL or page name.

- What you expected to see.

- What you see now.

- Screenshot.

Why this matters:

Many “missing” records are hidden by filters, permissions, status, or date range. Support can fix the issue faster with exact details.