INTENDED SEARCHES: wrong website, wrong portal, customer sees wrong info, public page wrong
Use this process when the public website or customer portal shows incorrect information.
Check:
- Which public page is wrong.
- Which section is wrong.
- Whether the content was saved in the website content area.
- Whether the item is active or inactive.
- Whether the customer is logged into the correct portal account.
- Whether the customer has permission to see the item.
What to send support:
- Public page URL or portal page name.
- Screenshot.
- What should appear.
- What appears now.
- When it was last updated.
Why this matters:
Public-facing mistakes create customer confusion quickly, so support needs exact page details.
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