INTENDED SEARCHES: tracking device, GPS, equipment tracking, location tracking, issued device
Use tracking devices when the business needs to monitor equipment, team, or field location information and tracking is enabled.
Tracking may depend on:
- Device setup.
- Assigned employee, team, or equipment.
- Location permissions.
- Mobile/device connection.
- Account settings.
Steps:
1. Confirm the tracking device is created or connected.
2. Confirm the device is assigned correctly.
3. Confirm tracking permissions are enabled.
4. Review the tracking or location area.
5. Contact support if the location is missing or stale.
Why this matters:
Tracking data is only useful when devices and permissions are set up correctly. Bad setup creates false assumptions about where employees or equipment are.
Support note:
If the customer cannot see the option, cannot save the record, sees different fields, or receives an error, they should contact support with the module, record name or number, what they clicked, what happened, and a screenshot if possible.
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